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Pending signature
Block your cards to invalidate any that have been stolen or lost.
If you suspect someone has stolen or tried to steal the code, get in touch with us now.
If someone has stolen or tried to steal information about any of your cards, get in touch with us now.
My mobile phone has been stolen or lost
If you have the payments of your private cards associated with the Sabadell Wallet app, access your electronic banking service from the Banco Sabadell app as a private customer and go to "Cards">"Card management">"Blocking". Select your cards one by one, including the sticker if you have one, to block these.
If you need personalised assistance, now call us on telephone lines:
963 085 000
Spanish telephone number
+34 935 202 910
Foreign telephone number
I have not received my Digital Signature code
Make sure that you have a data connection or wifi for your mobile. When you have re-established the connection, you will receive the notification. Should you not receive this, access the Banco Sabadell app and go to Digital Signature in your profile for this to come up. If you receive the code by SMS, make sure that you have cover or repeat the process once more.
AccessI would like to cancel a transfer
Press "Cancel" and we will redirect you straight to the process to cancel a transfer.
CancelI would like to increase my card limit
You can ask for an increase in the limit of your company's credit card by clicking on "Request". If you need to do this right away or wish to increase the purchasing limit of your company debit card, call us now on telephones:
963 085 000
Spanish telephone number
+34 935 202 910
Foreign telephone number
I have lost or forgotten the code
To change your access code you can get in touch with us directly by using the button "Call the telephone help line" or by calling in at any of our branches.
963 085 000
Spanish telephone number
+34 935 202 910
Foreign telephone number
I cannot shop on the Internet
Make sure that the card you are using to purchase has the payment permit for purchasing online activated.
Activate nowI cannot shop abroad
You must activate the permit for your card to pay from abroad.
Activate nowI need to find a branch or ATM cash dispenser
If you need information about our branches and ATMs, click on the "Branches" option on the top left-hand side of our web page.
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