During the telephone call, the customer agrees to process the payment.
The member of staff enters the amount to be charged into the system and transfers the call to the IVR.
The IVR asks the customer for the card details which they have to type into their phone.
After the transaction, and depending on the result, the call may end, be returned to the member of staff or to a menu, depending on the logic that has been configured.
Customer Service Department @Sabadell_Help
1 The POS terminals are products of PAYCOMET S.L.U. and marketed by Banco de Sabadell, S.A. Paycomet is a Payment Entity, part of the Banco Sabadell Group, with registered office in Torrelodones (Madrid), Calle Camino de Valladolid, 2, Local, registered in the Mercantile Register of Madrid, Volume 40,715, Folio 165, Page M-722.484, holder of Tax ID. No. B95842522. Paycomet safeguards the funds received by users by depositing them in a separate account opened with Banco de Sabadell, S.A.