My credit or debit card has been stolen or lost

Block your credit or debit card directly by using the “Block card” button. You can also call 902323000 (from Spain) or +34 902343999 (from abroad) to get personal assistance from a manager at the bank.

If you have had your card stolen or think that this could have been duplicated, the first thing you must do is to cancel this. We can help you to settle this situation quickly from here. You have two options to do this:

• One is to click on the “Block cards” button to cancel the card or cards that have been stolen or lost. You can see the button in the home section of this page and before proceeding to cancel the card/s you must access the customer area of the Banco Sabadell web or app with your credentials.

• You can also opt for calling the help telephone if you would rather have a manager from the bank help you in person and assist you in handling your case.

Will I be given another card?

When you block one of your cards we automatically send you a new card to your home address or branch, as your prefer, with no need to sign another contract. Before using this for the first time you must activate this at an ATM cash machine or by calling 963 085 000.

Do you need cash urgently and have no cards?

With the Sabadell Wallet app you can use Instant Money, a service allowing you to withdraw cash from Banco Sabadell ATMs with no need to use your card. You will only need your mobile, in which you will receive an SMS with a code to enter in your ATM cash machine, for you to be able to withdraw cash.

We would like to take this opportunity to remind you that you have telephone 963 085 000 at your disposal 24h a day every day of the year with a team of persons specialising in solving emergency situations.